The Laundry Matters values your privacy and is committed to protecting all personal information collected through various channels such as customer registration at stores, mobile applications, or through our call center.

Any personal information shared by users is collected with their explicit consent and used solely for the stated purpose. By submitting your personal information, you provide clear and unequivocal consent for us to use the data in a manner deemed appropriate and necessary, based on the context and circumstances.

The information you share helps us offer personalized and improved services, including:

• Keeping you informed about the status of your orders

• Sharing updates on new and attractive services

• Communicating offers, discounts, and special packages

• Conducting feedback surveys and service improvement research

Our modes of communication may include:

• Phone calls

• WhatsApp messages

• SMS (text messages)

• Email

• Direct mailers